Contact information

Contact Information

We’re always happy to help with any questions, concerns, or feedback.

Whether you need assistance with an order, shipping enquiry, return request, or product information, our support team is here to assist you.

Customer Support

Email: cozycompanions.uk@gmail.com

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24–48 business hours.

Order Enquiries

When contacting us about an order, please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • A brief description of your enquiry

Providing this information helps us assist you as quickly as possible.

Returns & Refunds

For returns, refunds, or damaged item claims, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging where applicable

Business Information

Store Name: Cozy Companions

Customer Support Email: cozycompanions.uk@gmail.com

Thank you for choosing Cozy Companions. We appreciate your trust and look forward to helping you and your companion.