Terms of service

Last Updated: June 2026

Welcome to Cozy Companions. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General

These Terms of Service govern your use of the Cozy Companions website and any purchases made through our store.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Products & Services

We strive to ensure all product descriptions, images, pricing, and information displayed on our website are accurate.

However, we do not guarantee that all information will always be error-free, complete, or current. We reserve the right to correct errors, inaccuracies, or omissions at any time.

Product colours and appearances may vary slightly depending on device screens and lighting conditions.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving:

Pricing errors
Suspected fraudulent activity
Product availability issues
Violation of these Terms of Service

If an order is cancelled after payment has been processed, a full refund will be issued.

4. Pricing & Payment

All prices displayed on our website are shown in GBP (£).

Payment must be received in full before orders are processed and dispatched.

We reserve the right to change pricing at any time without notice.

5. Shipping

Delivery times provided on our website are estimates only and are not guaranteed.

Cozy Companions is not responsible for delays caused by couriers, customs processing, weather conditions, or circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are governed by our Refunds & Returns Policy.

Customers should review our Refunds & Returns Policy before making a purchase.

7. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Graphics
Product descriptions
Website design
Branding

is the property of Cozy Companions and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Cozy Companions shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Customers are responsible for ensuring products are used safely and appropriately for their pets.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

10. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: cozycompanions.uk@gmail.com

Website: www.nostalgiapad.com

Thank you for shopping with Cozy Companions.